Refund policy

RETURN, REFUND & REPLACEMENT POLICY

1. OVERVIEW  
At CorpoZen, we are committed to delivering high-quality products. Due to the nature of nutraceutical and consumable products, we maintain a strict but fair return and refund policy to ensure safety, hygiene, and product integrity.

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2. ELIGIBILITY FOR RETURNS / REPLACEMENTS  

We only accept returns or provide replacements under the following conditions:

- The product was damaged during transit
- The product received is incorrect (wrong item delivered)
- The product is expired at the time of delivery
- The product packaging is tampered with or defective

To be eligible:
- You must raise a request within 48 hours of delivery
- You must provide clear photo/video proof of the issue
- The product must be unused and in original packaging

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3. NON-RETURNABLE ITEMS  

Due to hygiene and safety reasons, the following are not eligible for return or refund:

- Opened or used products  
- Products returned without original packaging  
- Orders where the customer no longer wants the product after delivery  
- Minor variations in packaging, labeling, or appearance that do not affect product quality  
- Delays caused by courier partners  

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4. REFUND POLICY  

Refunds will only be issued in the following cases:

- If a replacement is not available  
- If the order is cancelled before dispatch  
- If we are unable to deliver the product  

Approved refunds will be processed within 5–7 business days and credited to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI, for which correct details must be provided.

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5. REPLACEMENT POLICY  

If your request is approved, we will initiate a replacement shipment at no additional cost.

Replacements are subject to product availability. If unavailable, a refund will be issued instead.

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6. ORDER CANCELLATION  

- Orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled  

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7. SHIPPING & RISK  

We take responsibility for your order until it is delivered to you. In case of loss or damage during transit, we will investigate and resolve the issue.

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8. HOW TO REQUEST A RETURN / REFUND  

To initiate a request, contact us at:  
📧 info@rheonbiotech.com  

Please include:
- Order ID  
- Description of the issue  
- Photo/video proof  

Our team will respond within 48 hours.

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## 9. IMPORTANT NOTES  

- CorpoZen reserves the right to approve or reject requests after reviewing the evidence  
- Requests that do not meet the above criteria may not be processed  
- Repeated or suspicious claims may lead to account restrictions  

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10. CONTACT INFORMATION  

CorpoZen (Rheon Biotech Private Limited)  
Email: info@rheonbiotech.com  
Address: Vadodara, Gujarat, India

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