Shipping Policy

Corpozen ships across India with free shipping on every order, prepaid or cash on delivery, with no minimum order value. This policy applies to orders placed on corpozen.in with Rheon Biotech Pvt. Ltd. ("Corpozen", "we", "us"), effective 30 September 2026.

Where We Ship

• Within India: we deliver to most pin codes through our logistics partner Shiprocket and its courier network. Enter your pin code at checkout to confirm delivery to your address.
• Remote or non-serviceable areas: some pin codes cannot be reached by our courier partners. If yours is not serviceable, checkout will tell you before you pay. If an order is placed and we later find that the pin code cannot be serviced, we will contact you and cancel the order. Any amount already paid, including a partial COD advance, is refunded in full to the original payment method within up to 15 days of the cancellation.
• International orders: available to selected countries. Delivery time, customs duties, import taxes and clearance charges depend on the destination and are the buyer's responsibility.

Order Processing and Dispatch

We dispatch orders within 1 to 2 working days of confirmation. Working days are Monday to Saturday, excluding public holidays.

• Prepaid orders are confirmed once payment is received.
• Cash-on-delivery orders are confirmed after we verify them (see the COD section below), and this can take a few extra hours.
• Orders placed after business hours, on Sundays or on public holidays are processed on the next working day.
• During sale periods, festivals or supply disruptions, dispatch may take up to 3 to 4 working days. We will email you if your order is affected.
• You will receive an email and SMS or WhatsApp update with your tracking link once the order is handed over to the courier.

Delivery Timelines and Shipping Charges

Shipping is free on all domestic orders. All orders are currently shipped from Vadodara, Gujarat to every part of India, and we estimate delivery within 10 to 15 days of the date your order is placed. This includes our 1 to 2 working days of dispatch time.

This is an estimate, not a guarantee. Delays can occur because of weather, strikes, public holidays, courier disruptions, incorrect addresses or events beyond our control. We are not liable for delays caused by the courier partner, but we will help you follow up. As we learn how deliveries perform across regions, we will update this estimate.

For international orders, delivery time depends on the destination and customs clearance, and shipping is charged at checkout.

Payment Modes and Cash on Delivery

We accept UPI, debit and credit cards, net banking and wallets through our secure checkout. Cash on delivery (COD) is available on eligible pin codes.

• COD fee: a fee of ₹49 is added to COD orders. Shipping itself remains free.
• Partial COD: for COD orders you may be asked to pay a part of the amount online at checkout to confirm the order. The balance is paid in cash or by UPI to the delivery partner.
• Order verification: we may call or message you to confirm a COD order. If we cannot reach you or you do not confirm, the order may be cancelled.
• Refusal at the door: please accept only orders you have placed. Repeated refusals of COD orders may lead us to restrict COD on your phone number or address in the future.

Tracking, Delivery Attempts and Undelivered Orders

• Tracking: once your order ships, you receive a tracking link by email and SMS or WhatsApp. Tracking updates may take up to 24 hours to appear after dispatch.
• Delivery attempts: the courier typically makes up to 3 attempts. Please keep your phone reachable and someone available to receive the parcel.
• Correct address: please enter a complete and accurate address, pin code and phone number. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
• Address changes: email care@corpozen.in with your order number before dispatch. Once the order has shipped, the address cannot be changed.
• Undelivered orders (return to origin): if a parcel is returned to us because of an incorrect address, unreachable customer or repeated refusal, we will contact you to arrange re-shipment. Prepaid orders re-shipped this way may carry a re-shipping charge. If you do not want re-shipment, the amount paid is refunded after deducting the outbound shipping cost and, for COD orders, the COD fee, within up to 15 days of the parcel reaching us.

Damaged, Lost or Delayed Shipments

On delivery

Please check the outer packaging before accepting the parcel. If it looks tampered with, opened or visibly damaged, refuse it or accept it only after noting the damage with the delivery person, and email us right away. We recommend recording a short unboxing video, as it helps us resolve any claim quickly.

Damaged or incorrect products

Report these to care@corpozen.in within 48 hours of delivery, with your order number and photos or video. Replacement and refund handling follows Part B of our Return & Refund Policy.

Lost or delayed parcels

• If your tracking has not moved for 5 working days, or the parcel is marked delivered but you did not receive it, email care@corpozen.in with your order number.
• We raise a trace with the courier. If the parcel cannot be traced within 7 working days, we ship a replacement or refund the full amount paid, including any COD fee.

Contact, Changes and Governing Law

For questions about your shipment, write to care@corpozen.in with your order number. We aim to respond within 2 working days.

We may update this policy from time to time, and the version in force on the date of your order applies to that order. This policy is governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Vadodara, Gujarat.

Rheon Biotech Pvt. Ltd., Vadodara, Gujarat, India.