Purchase Options Cancellation Policy

You can cancel a Corpozen order or subscription at any time, with no cancellation fee, but how and when depends on the purchase option you chose. This policy applies to orders on corpozen.in from Rheon Biotech Pvt. Ltd. ("Corpozen", "we", "us"), effective 30 September 2026, and sits alongside our Return & Refund Policy and Shipping Policy.

Your Purchase Options at a Glance

	One-time purchase	Subscribe & Save
What it is	A single order, paid once	A recurring order delivered at the interval you choose, at the subscription price
Cancel before dispatch	Yes, full refund	Yes, full refund for that shipment
Cancel after dispatch	Not possible; refund and return rules apply	Not possible for that shipment; future shipments can be stopped
Stop future orders	Not applicable	Skip, pause or cancel any time, before the cut-off
Cancellation fee	None	None

Cancelling a One-Time Order

• Before dispatch: email care@corpozen.in with your order number. We cancel the order and refund the full amount paid, including any COD advance, within up to 15 days of confirming the cancellation. Orders usually dispatch within 1 to 2 working days, so please write to us as early as you can.
• After dispatch: once an order has been handed to the courier it cannot be cancelled. You can refuse delivery, in which case the return-to-origin terms in our Shipping Policy apply, or, after using the product, you may be eligible under our Money-Back Guarantee.
• If we cancel: we may cancel an order for reasons such as a non-serviceable pin code, a pricing error, an unconfirmed COD order or stock issues. You are refunded in full for any amount paid, within up to 15 days.

Managing or Cancelling Subscribe & Save

Your subscription renews automatically at the interval you chose until you stop it. You stay in control at every step.

1. Notice before every renewal. We email or message you before each renewal is charged, and at least 24 hours before any automatic debit, as required for recurring payments in India.
2. Cut-off. To stop or change the next shipment, contact us at least 48 hours before the renewal date. Requests received after the cut-off apply from the shipment after that.
3. Skip. Skip one shipment and keep your subscription active.
4. Pause. Pause your subscription and restart it when you are ready.
5. Cancel. Cancel at any time. No further shipments are created and no further payments are taken. There is no cancellation fee and no minimum commitment.
6. Subscription price. The subscription price applies only while your subscription is active. If you cancel or pause, later purchases are at the regular price.
7. Failed payments. If a renewal payment fails, we will notify you and may retry it. If it still fails, the shipment is not created and the subscription may be paused.

Refunds After Cancellation

• Renewal charged after a valid cancellation. If you cancelled before the cut-off and were still charged, we refund the full amount, including shipping and any fees, within up to 15 days of confirming the error, and stop the subscription.
• Renewal already dispatched. A shipment that has left our warehouse cannot be cancelled. You may refuse delivery, or, after using the product, ask under the terms of our Return & Refund Policy.
• Money-Back Guarantee. The 45-day Money-Back Guarantee applies once per customer, to the first pack you buy. Subscription renewals do not create a new guarantee claim. To claim it, follow the steps in our Return & Refund Policy, and cancel your subscription if you do not wish to receive further packs.
• Damaged, incorrect or defective deliveries on any shipment, including renewals, are handled under Part B of our Return & Refund Policy.
• Refund method and timing. Refunds go to the original payment method, or to your bank account or UPI for cash-on-delivery orders, within up to 15 days of our confirmation.

How to Cancel

Email care@corpozen.in with the subject line "Cancel Order #[order number]" or "Cancel Subscription", and include your name, the phone number or email used at checkout, and your order number. We confirm every cancellation by email. For quick questions you can also reach us on WhatsApp call at +91 87993 85109, but cancellations are confirmed only once you receive our email.

We may update this policy from time to time. The version in force on the date of your order applies to that order. This policy is governed by the laws of India, with jurisdiction of the courts at Vadodara, Gujarat.